Frequently Asked Questions

Everything you need to know about shopping with Hoodrich Official Shop.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the UK, while international delivery can take 7-14 business days. Shipping costs are calculated at checkout based on your location and order weight.

What is your return policy for streetwear items?

We offer a 30-day return policy. Items must be in their original condition, unworn, unwashed, and with all original Hoodrich tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. Our apparel generally follows a true-to-size athletic fit, but we recommend checking specific measurements for our oversized hoodies and tracksuits.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Klarna and Clearpay.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your products authentic Hoodrich gear?

Absolutely. This is the official Hoodrich store. All products sold here are 100% authentic, premium quality streetwear designed by our in-house team.